About Us — Swift Refund Claim
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Founded 2020 · Austin, Texas

We Fight for the Money You're Owed

Swift Refund Claim was built on a simple conviction: most people are owed money they'll never see — not because their claim isn't valid, but because the systems designed to process refunds are intentionally difficult to navigate. We fix that.

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2020
Founded in
Austin, TX
Licensed in
All 50 States
BBB
Accredited
"Every unclaimed refund is a transfer of wealth from the people who earned it to the institutions that failed them."
$2.4M
Total Recovered
4,800+
Clients Served
Our Mission
To make the refund recovery process effortless, transparent, and fair — for every American, regardless of the size of their claim.
Our Vision
A world where no legitimate refund goes unclaimed — where people and businesses always get back what carriers, merchants, and agencies owe them.
2020
Year Founded
$2.4M
Total Recovered
4,800+
Claims Filed
94%
Success Rate
50
States Licensed
Story
Our Story

From a Single Frustrated
Shipment to a Movement

In 2019, our founder Marcus Webb spent six weeks trying to recover a $640 refund from FedEx for a shipment that arrived five days late — a delivery that was supposed to be guaranteed overnight.

After weeks of ignored calls, form submissions into black holes, and a final denial letter citing a technicality, Marcus — a logistics consultant — decided to dig into the system. What he found was staggering: hundreds of millions in carrier refund credits go unclaimed every year simply because the filing process is designed to be difficult.

He built a process. Then a team. Then a company. Swift Refund Claim was incorporated in 2020 with a simple mandate: win back what's owed, at scale, for everyone.

Today we operate across all 50 states, handle six distinct refund categories, and have recovered over $2.4 million for thousands of individuals and businesses — all on a pure no-win, no-fee basis.

2019
2019 — The Spark
A $640 Refund Nobody Would Pay
Founder Marcus Webb spends six weeks failing to recover a guaranteed-overnight shipment refund from FedEx. The denial triggers a deep investigation into the refund industry — and the idea for Swift Refund Claim is born.
2020
2020 — Founded
Swift Refund Claim Incorporated
The company is incorporated in Austin, Texas. First two hires: a former UPS billing specialist and an IRS-enrolled agent. First 50 clients onboarded within 90 days. $120,000 recovered in year one.
2021
2021 — Expansion
E-commerce & Tax Categories Added
We expand beyond shipping into e-commerce purchase disputes and IRS tax refund assistance. Team grows to 12 specialists. Licensing secured in all 50 states. Recovery passes $500K total.
2022
2022 — Platform Launch
Client Dashboard & Audit Engine Go Live
We launch our proprietary client portal with real-time claim tracking, and our automated audit engine for multi-platform transaction analysis. Business client base doubles year-over-year.
2023
2023 — Recognition
BBB Accreditation & A+ Rating Achieved
Swift Refund Claim earns BBB accreditation with an A+ rating. Rated 4.9 stars across 1,000+ verified client reviews. Named one of Texas Monthly's "Top Consumer Advocacy Services."
Now
2024–Present — At Scale
$2.4M Recovered. 4,800+ Clients. Growing.
Today we handle six service categories, serve clients from sole proprietors to Fortune 500 companies, and maintain a 94% overall success rate — all on a zero upfront fee model.
What We Stand For

Six Values That Drive Everything

These aren't framed posters on a wall. They're the operating principles behind every case we take, every decision we make, and every dollar we recover.

Client First, Always
Every decision we make starts with one question: is this the best outcome for our client? Not the easiest outcome for us, not the fastest close — the best result for the person who trusted us with their case.
Radical Transparency
You'll always know exactly where your claim stands, what we're doing about it, and what to expect next. No runaround, no vague updates — the same clarity we demand from the providers we negotiate with.
Speed Without Shortcuts
Our 14-day average resolution isn't achieved by cutting corners — it's achieved by knowing exactly what evidence is needed, who to contact, and which escalation path closes cases fastest without compromising outcomes.
Integrity at Every Step
We only take cases we believe in. We never fabricate documentation, overstate claims, or use aggressive tactics that could backfire on our clients. Our reputation is built one honest resolution at a time.
Access for Everyone
A $90 Amazon dispute deserves the same expertise as a $90,000 logistics audit. Our no-win, no-fee model means the sophistication of your representation is never limited by the size of your wallet.
Relentless Improvement
Carrier policies change. Platform rules shift. Agency procedures evolve. We invest constantly in staying ahead of these changes so our methods are always current — and our win rates reflect it.
The Team

Built by Specialists,
Not Generalists

Our team is assembled from former carrier billing staff, IRS enrolled agents, consumer rights attorneys, and e-commerce platform veterans — people who know refund systems from the inside out.

MW
Founder
Marcus Webb
Founder & CEO
Former logistics consultant with 12 years at major carriers. Built the refund audit methodology that underpins everything we do.
DP
Operations
Diana Park
COO & Head of Claims
15 years in financial dispute resolution. Previously led chargeback operations at a top-five U.S. card issuer processing 50K+ cases annually.
RO
Tax
Raymond Osei
Lead Tax Specialist
IRS Enrolled Agent with 18 years experience. Former Treasury Department contractor. Has recovered over $800K in IRS and state overpayments for clients.
SC
Technology
Sophia Chen
Head of Product & Technology
Former fintech engineer who built the audit engine and client portal. Obsessed with turning complex refund processes into one-click experiences.
Life at SRC

A Culture Built on Winning for Others

We're a remote-first team spread across 12 states — united by the belief that doing right by clients and doing well as a business aren't in conflict. They're the same thing.

Remote-First, No Exceptions

Our entire team works remotely. No mandatory in-office days, no performative face time. We measure output and outcomes — not hours logged in a seat.

Continuous Learning Budget

Every team member gets $1,500/year for professional development — certifications, courses, conferences, or whatever makes them better at their craft.

Performance Tied to Client Results

Our bonus structure is tied directly to client recovery outcomes. When clients win, the team wins. It keeps incentives perfectly aligned — always.

Candid, Constructive Feedback

We operate with radical candor — honest, direct feedback given with care and without politics. Every team member knows where they stand and what they're growing toward.

Why People Stay
"The work has real stakes. Every claim we win puts money back in someone's pocket who earned it. That's a good reason to come to work every day."
Full health coverage
$1,200 home office stipend
Unlimited PTO
401(k) with 4% match
Quarterly performance bonus
$1,500 learning budget
Remote anywhere in U.S.
Annual team retreat
Open Positions
Senior Claims Specialist
Logistics · Remote
Apply
IRS Enrolled Agent
Tax · Remote
Apply
Full-Stack Engineer
Product · Remote
Apply
Credentials

Accredited. Licensed. Trusted.

BBB Accredited
A+ rating with the Better Business Bureau since 2021. Zero unresolved complaints on record.
FDIC & FTC Compliant
Fully compliant with federal financial service regulations. Operations reviewed annually by a third-party compliance firm.
Licensed in All 50 States
Consumer financial advocacy licensing obtained and maintained in every U.S. state and the District of Columbia.
256-bit SSL & CCPA
Bank-grade encryption on all data. Fully CCPA compliant. Client financial data is never sold, shared, or used beyond your claim.

Ready to Work
With Us?

Whether you have a single claim or a portfolio of disputes — we're ready to fight for every dollar you're owed. Free to start. Zero risk. Always.

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No upfront fees · Free case review · 14-day avg. resolution · All 50 States